COVID-19 (Coronavirus)

We are following the Government Guidance very closely and as an organisation have now decided to limit opportunities to spread the virus. We have moved to remote working where possible and cancelling any non-essential meetings and gatherings. We will keep this page updated with the latest news and information so please check regularly for any changes.

Please see below for updates about specific programmes and services:

Youth Action Wiltshire

Following on from yesterdays Government announcement about school closures Youth Action Wilshire have made the difficult decision to cancel all group activities up to the end of the Easter holidays.

We will review the situation week by week as further guidance emerges.  For clarification this means that Project Inspire, Splash, Peer Mentor and Ambassador and Wiltshire Young Carers activities will no longer take place during this period.

Our teams are keen to continue supporting and working with our young people and will do this by remote one to one meetings using online tools such as WhatsApp, Skype or ZOOM Cloud Meetings.  Youth Support Workers will be in touch over the coming weeks to arrange these online meetings.

These are testing times for everybody, and we appreciate your understanding in these circumstances. 

If you would like to discuss our support offer or require urgent support please contact your Youth Support Worker or call the Youth Action Wiltshire office on 01380 729813

Village Halls & Community Buildings

We recently told you about an upcoming networking event for village halls and community buildings, which was due to take place at Winterbourne Glebe Hall on 25th March 2020.

Recent government advice relating to COVID-19 (Coronavirus), is to avoid all non-essential social contact, particularly amongst those who are elderly or who have underlying health problems. 

With the above in mind, the networking event has been postponed until further notice. We will be in touch shortly to distribute information packs with content which would have been shared at the networking event.

Link Schemes

The Link Chairs meeting which was due to take place on 24th March at West Lavington Village Hall has been postponed until further notice.

Building Bridges Programme

The Building Bridges programme remains open and our teams are working hard to support people during the current Coronavirus outbreak.

Although we have had to suspend many of our group activities at the moment and some individual meetings have also been affected, we have implemented our contingency plans to enable us to continue supporting as many people as possible – please bear with us, however, if things take a little longer than normal!

We recognise that this is a challenging time for everyone and our teams are working to help people cope with the uncertainties and challenges they are facing. We are keen to continue to support you keeping motivated moving forward towards achieving your goals.

If you are already a participant and have any questions or concerns, please speak to your key worker or call us in the lead team on the number below and we will help. If you would prefer not to meet your key worker face to face at the moment, we fully understand and they can look at supporting you by phone or email.

We are still welcoming referrals to the programme, so if we can help please refer as normal through our website or call us on: 01380 732821

Oxenwood Outdoor Education Centre

In light of the current and ongoing situation, we would like to assure our clients that we are making every effort to safeguard all our visitors to the Centre. We take everyone’s health and wellbeing very seriously and have reviewed our cleaning routine to minimise the spread of the illness. However, we do kindly ask that anyone who is due to visit the Centre to monitor their own health and if they feel unwell, not to attend.

If you suspect that you may have the illness, we recommend that you follow the official guidance by visiting:

Bookings and Cancellation policy for Oxenwood

A booking form is completed including full contact details, the expected number in the party, how many nights you wish to stay, desired activities and as much information as possible about the desired outcomes for the trip.The itinerary for each party is compiled from that information for each group. and confirmation pack is sent out.

We ask for a deposit to secure all bookings of 30% of the total. An invoice for this deposit is sent from the Finance team with the confirmation pack. Bookings are not confirmed on our system until deposit has been received.

Final payment of the balance is invoiced 2 weeks prior to your visit. We will also ask for an update on expected numbers attending. If numbers of participants attending the trip changes at the time of the visit, we will contact you after the visit to amend the balance. For residentials we will be flexible on one place dropping out for residentials (and will not charge). Any drop out in excess of one will be charged as declared on the booking form.  However we are able to accept additional numbers if required, not indicated at time of completing the booking form on the booking form, subject to capacity.


All bookings are subject to a cancellation fee of 30% of the total charge of the booking if the booking is cancelled more than 90 days prior to the booking start date, 50% within 90 days of the start date of the booking, 100% within 14 days of the start of the booking.

Proposed coronavirus contingency

In case of cancelation due to Coronavirus (COVID-19). If the cancellation is due to guidance from Public Health we will endeavour to re-schedule any course booking within 12 months. If alternative dates are found but not accepted by the booking party then the 30% deposit will not be refunded if already paid. This situation will be reviewed in accordance with the latest Government guidance.

Volunteering & COVID-19 (Coronavirus)

Volunteering will be crucial in the response to COVID-19 (Coronavirus) and people have not been stopped from doing this. However, volunteering that requires going out of the house is now only permitted in certain circumstances. If you are well and are not at risk from Coronavirus you can undertake essential activities including:

  • Delivering food
  • Helping people with their medical needs, such as picking up prescriptions
  • Providing essential care or to help a vulnerable person or person(s), including through essential public and voluntary services, such as food banks, homeless services, and blood donation sessions

Even when you are doing this, you need to do so safely. You should be minimising time spent outside of the home and ensuring you are 2 metres (6 feet) apart from anyone outside of your household

You can only provide support to people who are in isolation if you fulfil ALL of the conditions below:

  • You are well and have no symptoms like a cough or high temperature and nobody in your household does
  • You are under 70
  • You are not pregnant
  • You do not have any long-term health conditions that make you vulnerable to Coronavirus.

If you or someone in your household has shown symptoms, or if you are more vulnerable to coronavirus yourself, then you must stay home. You still play an important role but will need to do this from home.

We have also been asked for guidance on delivering leaflets about COVID-19 community response groups. Our view is that if groups deem delivering leaflets as essential to providing help to the vulnerable then they can do so within the following parameters:

  • Social distancing being key, with people always at least two metres apart
  • Washing hands before going out, not touching your face whilst out leafleting, and washing hands as soon as you get home
  • Only go out and deliver leaflets once so you minimise your time outside

To register your interest in volunteering as part of your local COVID-19 response, please fill in our quick and easy online form.