COVID-19 (Coronavirus)

We are following the Government Guidance very closely and as an organisation have now decided to limit opportunities to spread the virus. We have moved to remote working where possible and cancelling any non-essential meetings and gatherings. We will keep this page updated with the latest news and information so please check regularly for any changes.

We are fully compliant with the Government’s guidance on managing the risk of Covid-19. Please see our Covid-19 compliance certificate.

Please see below for updates about specific programmes and services:

Youth Action Wiltshire

We are currently operating under a National Youth Agency (NYA) approved COVID-19 action plan, with specific COVID-19 risk assessments, for transport, face to face one to one & group work provision. We receive regular updates from the NYA & are currently working to Readiness level Green.

We continue to provide the option of remote one to one & group work support. This form of provision is at present recommended if a young person or anyone in their household is extremely vulnerable to the effects of COVID-19.

The prevention measures that we are undertaking for all Youth Action Wiltshire face to face provision, include parents/guardians consenting to and accepting:

  •  A young person not attending a face to face activity or one to one session if anyone in their household has displayed symptoms of or received a positive test for COVID-19 in the previous 14 days.
  • That young people will be required to wear a face covering if accessing transport provision provided by Youth Action Wiltshire and during specific indoor activities.  YAW staff must be notified a minimum of 48 hours prior to session, if a young person is exempt from wearing a face-covering in order that any necessary adaptions can be considered and put in place.
  • If their child/ward becomes ill during a Youth Action Wiltshire session it is their responsibility to arrange for them to be collected from the venue.
  • All participants will be required to adhere to COVID-19 prevention practises which, include; social distancing, regular use of hand sanitizer and wearing face coverings on transport & for specific indoor activities.
  • For residential projects, participants will be required to take a COVID-19 lateral flow test prior to departing to the venue, during & after retuning home.
  • To inform Youth Action Wiltshire immediately if their child or a member of their household displays symptoms of, or receives a positive test result for COVID-19 within 14 days of their child attending a face to face session.
  • Parents/guardians are satisfied that Youth Action Wiltshire continue to take all reasonable steps to reduce the risk of and spread of COVID-19 infection during transport provision & face-to-face, one to one & group work activities.
  • That it is not possible to consider every possible complication of COVID-19 however they have had the opportunity to ask questions about procedures and practises adopted by Youth Action Wiltshire.
  • Parents/guardians consider their child/ ward to be medically fit to participate in the activities outlined and agree to inform Youth Action Wiltshire should that situation change.

If you would like to discuss our support offer or require urgent support please contact your Youth Support Worker or call the Youth Action Wiltshire office on 01380 729813 or email

Building Bridges Programme

The Building Bridges programme is continuing its excellent work to support participants across Swindon and Wiltshire despite the challenges of the COVID-19 outbreak and lockdown period.

The aim of the programme is to help people who face multiple barriers and challenges to move towards the world of work or education and at the moment we are actively supporting 423 participants across the region.

Over 80% of our participants are disadvantaged and over 50% consider themselves to have disabilities or long-term-health conditions, so in these challenging times it is vitally important for us to keep supporting the people we are working with as fully as possible.

Although our key workers are no longer able to meet people face-to-face either individually or for group activities, they have been finding lots of innovative ways to support them through video calls, webinars, vlogs, telephone support and email.

The programme has created a resource centre for key workers to be able share information that may be of help to each other’s participants and the lead team publish a daily newsletter giving links to all of the support available across the region.

In addition, the support being provided to participants hasn’t just focused on helping them to continue working towards their employment or education goals, but has also included a large degree of helping people to maintain their physical and mental wellbeing during the lockdown period. The key workers are absolutely vital to the success of this approach, as they know the participants well and can tailor the support they provide to each person’s individual needs – in some cases this has even included delivering food and prescriptions for those people who have had to self-isolate and had no other support.

The programme team is strongly linked in to the support arrangements being put in place by both Swindon Borough Council and Wiltshire County Council. Through these links, we are also helping our more vulnerable and disadvantaged participants to be aware of and access other support as it becomes available.

We are continuing to receive referrals to the programme during the lockdown period and have put special arrangements in place to enable us to sign people up remotely.

We are also really pleased to report that our participants continue to make fantastic progress and our congratulations go to two of them who have successfully gained jobs since the lockdown period began!

If you would like to learn more about the programme and the support we provide, please contact us on 01380 732821 or email us at

Oxenwood Outdoor Education Centre and Linkenholt Countryside Adventure Centre

From the 27th January 2022, the NYA have confirmed that the youth sector moves to GREEN in the readiness framework. This means that overnight camping and residential experiences are permitted. From the 27th January 2022 no group size restrictions apply to the youth sector. The same measures apply to all age groups.

Recognising that this is a challenging time for all and that we want to help your young people, enjoy outdoor adventure and learning, we have held traded prices for 2022- no price rises despite extra COVID-19 costs. In addition your group will have sole, exclusive use of either Oxenwood Outdoor Education Centre or Linkenholt Countryside Adventure Centre overnight. We have also completed a COVID-19 safety action plan and risk assessment, including enhanced cleaning.
To discuss a booking for your group;

Telephone: 01264 731274


Volunteering & COVID-19 (Coronavirus)

Volunteering will be crucial in the response to COVID-19 (Coronavirus) and people have not been stopped from doing this. However, volunteering that requires going out of the house is now only permitted in certain circumstances. If you are well and are not at risk from Coronavirus you can undertake essential activities including:

  • Delivering food
  • Helping people with their medical needs, such as picking up prescriptions
  • Providing essential care or to help a vulnerable person or person(s), including through essential public and voluntary services, such as food banks, homeless services, and blood donation sessions

Even when you are doing this, you need to do so safely. You should be minimising time spent outside of the home and ensuring you are 2 metres (6 feet) apart from anyone outside of your household

You can only provide support to people who are in isolation if you fulfil ALL of the conditions below:

  • You are well and have no symptoms like a cough or high temperature and nobody in your household does
  • You are under 70
  • You are not pregnant
  • You do not have any long-term health conditions that make you vulnerable to Coronavirus.

If you or someone in your household has shown symptoms, or if you are more vulnerable to coronavirus yourself, then you must stay home. You still play an important role but will need to do this from home.

We have also been asked for guidance on delivering leaflets about COVID-19 community response groups. Our view is that if groups deem delivering leaflets as essential to providing help to the vulnerable then they can do so within the following parameters:

  • Social distancing being key, with people always at least two metres apart
  • Washing hands before going out, not touching your face whilst out leafleting, and washing hands as soon as you get home
  • Only go out and deliver leaflets once so you minimise your time outside

To register your interest in volunteering as part of your local COVID-19 response, please fill in our quick and easy online form.

Wiltshire Wellbeing Hub

Wiltshire Council has set up a dedicated hub to support the most vulnerable residents during the ongoing COVID-19 situation.

The Wiltshire Wellbeing team is available to anyone who is struggling during this difficult time, such as people who are shielding or self-isolating and don’t have a support network around them or know where to get help.

The team can help provide support but also signpost them to where additional help is available in their local area with hundreds of community groups set up across the county providing invaluable assistance.

How to access the Wiltshire Wellbeing Hub:

The helpline is open Monday to Friday 9am – 6pm and Saturday, 10am – 4pm on 0300 003 4576 or email

The helpline staff can:

  • Arrange for the delivery of emergency food parcels where needed
  • Connect residents with local community groups who can assist them with support needs
  • Resolve any issues with the delivery of medication from a pharmacy
  • Give ideas for staying physically and mentally well
  • Signpost to other specialist services

The helpline staff cannot:

  • Give professional health advice

Local health services are supporting the work of the Wiltshire Wellbeing Hub but continue to escalate any individual patient concerns through your normal routes.